Question 1

How do I book an appointment?

Accepted Answer

You can book an appointment by browsing our available doctors, selecting your preferred time slot, and completing the booking process. You will need to create an account and provide basic information about your health concern.

Question 2

What types of consultations do you offer?

Accepted Answer

We offer both online and in-person consultations across various specialties including general medicine, cardiology, orthopedics, dermatology, pediatrics, and more. Check our services page for a complete list.

Question 3

How do I cancel or reschedule my appointment?

Accepted Answer

You can cancel or reschedule your appointment through your patient dashboard or by contacting our support team. Cancellation policies may vary and should be done at least 24 hours in advance when possible.

Question 4

What payment methods do you accept?

Accepted Answer

We accept various payment methods including credit/debit cards, net banking, UPI, and digital wallets. All payments are processed securely through our encrypted payment gateway.

Question 5

Is my personal health information secure?

Accepted Answer

Yes, we take data security very seriously. All your personal and health information is encrypted and stored securely. We comply with healthcare privacy regulations and only share your information with your chosen healthcare providers.

Question 6

Do you provide emergency medical services?

Accepted Answer

DMHS is designed for scheduled consultations and non-emergency healthcare needs. In case of a medical emergency, please contact local emergency services immediately or visit the nearest hospital emergency room.

Question 7

Can I get a prescription through online consultation?

Accepted Answer

Yes, our licensed doctors can provide digital prescriptions during online consultations when medically appropriate. The prescription will be available in your patient portal and can be used at any pharmacy.

Question 8

How do I contact customer support?

Accepted Answer

You can reach our customer support team through the contact page, email, or phone. Our support hours are Monday to Saturday, 9 AM to 6 PM. We strive to respond to all inquiries within 24 hours.

Frequently Asked Questions

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